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Privacy Policy

Chair City Supply Company Inc. is committed to protecting our customers’ privacy. Please read this Privacy Policy carefully to understand how we will use and protect your personal information. Questions regarding this policy should be directed to info@chaircitysupply.com or you may write to the following address:

Chair City Supply Co. Inc.
PO Box 927
Thomasville, NC 27360

This privacy policy applies to collection, use, storage, protection and disclosure of information by www.chaircitysupply.com.

Chair City Supply Company respects the privacy of our users.
• We do not collect any personal information unless you specifically give it to us.
• We never sell or share our customer list with anyone.
• We only send information to customers who specifically request it or register on our site.

What information do we collect?

Site Usage Statistics

Chair City Supply gathers anonymous data about how our site is used. When you visit a page, statistical information, such as what page is being visited and the browser being used may be gathered.


Like most any shopping site, Chair City Supply uses cookies to reference temporary data, such as your shopping cart. Cookies are short text files stored on your computer or device. These files contain no personally identifiable information.

Personal Information

Chair City Supply records and stores your personal information when it is entered in the registration or check-out process.

Email Communication

Chair City Supply keeps a copy of emails sent to us as well as all comments submitted through our web contact form.

What is the information used for?

Order fulfillment

Personal information, such as your name and address, is used to fulfill your order properly.

Customer Service

Your phone number or email address may be used to contact you regarding your order. Your phone number will not be used for any other purpose. Additionally your email address is used to send your order confirmation.

Required Record Keeping

Chair City Supply Company will maintain a copy of your order information as required by state and local laws in effect at the time.

Site Improvement

Site usage statistics, ordering trends and comments from users are used to improve the website as well as for planning inventory levels and new product lines.

Who can see my information?

Saved credit card data

Your credit card information is not stored in any of our computers. Chair City Supply Company passes your card information directly to the processor who then uses an encrypted token technology to process the payment. Your credit card information is securely encrypted and cannot be seen by anyone else, including our employees. By using this process we cannot process orders using stored credit cards so you will be required to input the card information each time you purchase. We hope you will find that the security of this process offsets the inconvenience of entering the card information each time you order.

Chair City Supply Co.

Chair City Supply Company can view your personal information (except credit card data), order history, and any email communications. This information is used only for fulfilling orders and providing customer service.

Chair City Suppliers (drop ships)

On occasion, we do not have enough inventory on hand to fill an order. In these cases we may send part or all of your order directly from one of our suppliers. This is known as a drop ship. The supplier is given only the information they need to fulfill your order – specifically, your name, shipping address and the items to be shipped. Our suppliers cannot use this data for any other reason.


Shopping with us is safe and secure. Here are some of the steps we take to ensure the security of your sensitive information.

Daily Security Scans

The Chair City Supply website is scanned by industry leading security vendor Network Solutions - Sitelock for known vulnerabilities at least once daily. You can verify our most recent test by clicking on the Sitelock Secured logo below.

PCI Compliance

The Chair City Supply site meets or exceeds the Payment Card Industry security requirements.

256 bit SSL Encryption

Personal information entered on the Chair City Supply site is always transmitted in encrypted form using Extended Validation SSL encryption. This protection is backed with a $1,000,000 guarantee against credit card fraud while on our site.

High Security Credit Card Storage

Credit cards saved on our site are securely encrypted. Your credit card number cannot be accessed by anyone, including Chair City Supply Co. staff.


When you use any Chair City Supply site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Chair City Supply Company does intentionally sell products to children, but it sells them to adults, who can purchase with a credit card or other permitted payment method.